Shipping policy
Fulfillment and Processing
Our team starts getting your purchase ready immediately after you check out. Standard order processing takes 1 to 3 business days, operating from Monday to Friday. As soon as your items are boxed up and dispatched, we will send a confirmation email containing your tracking information.
Keep in mind: Orders submitted on public holidays or weekends will begin processing on the following business day.
Estimated Transit Times
Once your package is shipped, standard delivery usually requires 7 to 13 business days. Please be aware that exact arrival times can fluctuate slightly based on your destination, carrier efficiency, and unexpected disruptions like severe weather conditions or peak seasonal volumes.
Our Carrier Partners
We partner with highly reliable delivery providers, such as DHL Express, FedEx, UPS, and USPS. To guarantee the most efficient delivery possible, our system automatically assigns the best carrier suited for your chosen shipping method and destination.
Tracking Your Package
The moment your package leaves our facility, an email containing a direct tracking link will be sent to you. Additionally, you can monitor your shipment's progress at any time by navigating to: Track Your Order
Simply input your tracking details or order number to see the most current shipping status.
Important Shipping Notes
- Provided delivery windows serve as estimates and cannot be strictly guaranteed.
- Public holidays and weekends are excluded from standard business day calculations.
- Occasional delays might happen due to regional carrier issues, adverse weather, or heavy shipping volumes.
Need Shipping Assistance?
Should you require any support regarding your purchase or have inquiries about our delivery process, our customer care staff is readily available to assist.
Drop us an email at support@supredo.com
Support hours of operation:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM