Frequently Asked Questions

Shipping & Delivery

When does my order get dispatched?
Most purchases are prepared and shipped out within 1 to 3 business days. Once your items are handed over to the shipping provider, we will send an email with your tracking information.

What is the estimated delivery time?
Typically, packages arrive within 7 to 13 business days after they have been shipped. Please be aware that exact delivery timelines might vary depending on your destination and the local courier.

How can I track my order?
Yes, you certainly can. We will send an email containing a direct tracking link as soon as your package ships. You can check the status of your delivery at any time using your order or tracking number.

Returns & Exchanges

What is the procedure for returns?
You are allowed to return items within 30 days of receiving your delivery, as long as they are unworn, unwashed, in their original condition, and have all factory tags still attached.

Do you process exchanges?
At this time, we do not offer direct exchanges. The fastest way to get your desired item is to place a new, separate order and send back your original purchase for a refund.

Are return shipping fees covered?
Customers are responsible for paying all return shipping expenses. We strongly suggest using a trackable mailing service to ensure your returned package arrives securely.

When can I expect my refund?
We issue refunds within 2 to 4 business days after your returned package reaches our facility. Once processed, it usually takes another 3 to 5 business days for the funds to show up on your statement, depending on your bank.

Orders & Payments

What payment options do you accept?
We take most major debit and credit cards, including Visa, Mastercard, American Express, and Discover. You also have the option to complete your checkout using Apple Pay or Google Pay.

Can I change my order after checkout?
If you need to make updates, please contact us immediately. Our warehouse team processes orders very quickly, but we will do our best to accommodate your changes if the package has not yet been shipped.

I didn't get a confirmation email, what should I do?
First, please check your spam or junk folders. If you still cannot locate it, reach out to our support team at support@supredo.com, and we will gladly resend your confirmation.