Refund policy
Last updated: September 23, 2026
We appreciate you shopping with Supredo (https://supredo.com/). Prior to completing your purchase, please review our Return and Refund Policy thoroughly, as it details the conditions covering all refunds and returns.
Return Timeframe
You are granted a 30-day window from the date you receive your order to initiate a return request.
Return Eligibility Conditions
To qualify for a valid return, your product must:
- Remain unworn, completely unused, and in its original manufactured state
- Contain all of the initial packaging materials
- Come with a valid proof of purchase or receipt
Initiating Your Return
To begin a return, please contact our customer care staff via support@supredo.com or utilize our site's contact form. Once authorized, we will provide you with step-by-step return instructions. Any items shipped back without prior authorization will be rejected.
Return Postage Costs
Buyers are expected to cover all return shipping expenses. However, should you receive a product that is incorrect, defective, or damaged, we will resolve the matter and dispatch a replacement at zero extra charge.
Incorrect, Flawed, or Damaged Goods
Should your order arrive damaged, flawed, or simply incorrect, please get in touch with us right away at support@supredo.com and attach clear pictures. We will quickly assess the situation and supply a replacement where appropriate.
Exceptions to Quality Defects
The following scenarios are not accepted as valid quality issues or defects for a return:
- Material Variances: Minor elements like raw hems, loose stitches, textural differences, or slight color changes resulting from screen configurations.
- Sizing Discrepancies: Please consult our size guide prior to placing an order. Although our staff can offer advice, ordering the wrong size is not classified as a quality flaw.
- Personal Preference: Dissatisfaction regarding a product's aesthetic, color, or simply changing your mind.
- Design Tolerances: Minor measurement differences can exist between garments of identical sizes due to production variances. Please depend on the supplied measurements for the best accuracy.
- Wear and Tear: Damages resulting from regular use, laundering, improper handling, unauthorized alterations, or attempted fixes.
Ineligible Items
We are unable to process returns for the following merchandise:
- Gift certificates
- Custom-made or personalized goods
- Discounted or sale items (you may return these, but your compensation will be granted strictly as store credit, rather than a refund to the initial payment method).
Item Exchanges
If you wish to make an exchange, please proceed with the standard return protocol for your current product. Once your return is authorized, simply place a fresh order for your preferred item.
Canceling an Order
Orders may be canceled within a 24-hour timeframe after your purchase is made. Beyond this window, our automated fulfillment system prevents any cancellations. Should you still wish to cancel after this period, you must wait until the order is delivered and subsequently initiate a standard return.
Refund Procedure
After your returned product has been received and evaluated, we will notify you regarding its approval. Approved refunds for regular-priced merchandise will be credited back to your original payment method within 9 business days. Refunds for sale goods will be issued solely as store credit. Keep in mind that your financial institution or credit card issuer might need extra processing time to post the funds to your account.
Please refrain from mailing returns to the physical address displayed on our site. You must contact our customer care at support@supredo.com to be provided with the correct return facility address.